Terms of use

Terms and Conditions
www.aegeanjewels.com), is the online store of the Greek company “Aegean Jewels” located in Phodes, Greece. We kindly suggest you read carefully the following terms and conditions which apply to the use of our online jewelry store before you enter our site. If you continue to browse and use this website you are agreeing to comply with and be bound by the terms and conditions of use. The use of this website is subject to the following terms of use (The term ‘you’ refers to the user or viewer of our website)

  1. Terms and Conditions
    Aegean Jewels reserves the right to amend or unilaterally change the terms and conditions which apply to the transactions which occur within its website according to its needs and exchange regulations. Aegean Jewels will make every possible effort to inform the users for any modifications or changes through the website of this online store.
  2. Information and Products
    Aegean Jewels is responsible for the quality, integrity and validity of the information which are shown in its website, both for the specific details and the offered services of its online store. However, we will not be held responsible for random technical or typographical errors which have been made unintentionally or inflicted by discontinuities in the function of the website for reasons beyond our control.
  3. Limitation of Liability
  4. Aegean Jewels will not be held responsible against users/ customers for any damage which might be inflicted by the implementation or not of their order (except for the specific cases mentioned in paragraph 9 “cancellation/ return / replacement of product”.
  5. The company reserves the right to change/modify the delivery times in cases of obstructions beyond our reasonable control. The online shop can provide no guarantee whatsoever for the availability of the products but will make any reasonable effort to promptly inform the buyer of the non-availability of the item.
  6. The e-shop provides the content of its website (information, names, photographs, depictions etc.),the products and the services offered through the website exactly as they are shown .
  7. The online shop of Aegean Jewels will not be held responsible under any circumstances for any demands, legal, punitive or civil, or damage (direct, special or consequential which indicatively and not restrictively consists of loss of profits, data, pecuniary satisfaction etc.) inflicted by visitors of the website or third parties which is related to the function or not of the website and/or unauthorized interventions of third parties on products and/or services and data which are included in the website.
  8. Copyright
  9. This website is the official online store of Aegean Jewels. The entire content of the website, including images, graphics, photographs, designs, texts, offered services and products is under the copyright of Aegean Jewels and is protected according to the relevant articles ofthe European law and international conventions on copyright/intellectual property.
  10. Any attempt to copy (digital/ analog recording and reproduction) distribute, transfer, download, modify, resell, re-work on the product or to mislead the visitors/ users of the website as to the true provider of the content of the website is expressly prohibited. Any reproduction, reprinting, uploading, announcement, transmission or other use of the content in any way or as a means to commercial or other purposes is expressly prohibited unless prior written consent is obtained from Aegean Jewels or any of the other legal copyright holders. The names, the images, the logos, the trademarks and distinctive features which represent Aegean Jewels and/or its online store AegeanJewels.com) and/ or third parties collaborating with these, as well as the products and services are exclusive logos and features of Aegean Jewels and/ or the previously mentioned third parties and are protected by Greek, European and international laws regarding commercial logos and their industrial and intellectual property. Their appearance/presentation in the website does not mean, under any circumstances, that the copyright holders transfer or assign their permission and right to use them.
  11. User Responsibility- Proper Use
    The users of the website AegeanJewels.com when using online jewelry store of Aegean Jewels are bound to the following prohibitions; It is expressly prohibited to: modify, remove, delete, augment, add to, publish, transmit(e-mail or otherwise), participate in the transfer or sale of, create derivative works from, or in any way exploit any of the content, in whole or in part. Any content which is unlawful, harmful, threatening, abusive, harassing, libelous, defamatory, vulgar, obscene, libelous, violates the privacy of another, showing hatred or express racial, ethnic or other discrimination, can potentially harm minors in any way, has no right to be presented/transmitted according to the laws, contractual or management relations (such as internal information or confidential data which have been obtained as part of industrial relations or relations governed by confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary rights of others, contains software viruses or any other codes, contains files or programs designed to interrupt or damage, destruct the equipment or the proper function of any software or hardware intentionally or unintentionally, may in any way harass third parties, uses the content of the website to locate and/or download the private data of other users, violates the current European legislation and its relevant regulations.

DELIVERY

Order Shipping

Shipping within Greece is accomplished by acs courier for Attica and with General Post Courier for the rest of Greece. Shipping to Cyprus and abroad is accomplished by Hellenic Post (ELTA). All of the products are secured while being transferred, in case of loss or damage occur. In this incident, we ship the same product of the order to our costumer, at our own expenses and we inform him of this incident by message.

Means of Shipping

  1. Shipping to Europa by acs courier. Estimated delivery time: 2-10 days.
  2. Shipping to the rest of Greece with General Post Office. Estimated delivery time: 2-10 days.
  3. Receiving the order from collaborating shops in Athens and Piraeus, after informing us: no charge.
  4. Shipping to Cyprus with Hellenic Post(ELTA) Estimated delivery time: 5-15 days.
  5. Shipping abroad to any other country with Hellenic Post(ELTA) Estimated delivery time: 5-15 days.

Shipping Delay

There is a possibility that your order might be delayed for some of the reasons listed below:

  1. The product shipment from our supplier is delaying.
  2. The product you ordered is already abolished and not available.
  3. In periods of extreme weather or strikes as well as in any acts of force majeure there is the possibility that the shipping of your order might be affected.
  4. In case that is impossible to contact you by phone number or email (if some problem with your order occurs, having to do with the product or the payment of it) because the contact information that you have provided is inaccurate.

Shipping Time

Due to the fact that our jewels are handmade and are made in particular for each customer, delivery happens 2-15 days after the order receive. If there is a delay for reasons of force majeure (extreme weather, strikes) we bear no responsibility and we will inform you by message for the exact time of receipt.

The only exception being the month of August. Some august orders may be delayed or delivered the first fortnight of September.

Shipping costs

a) Attica (with acs courier or Aegean Jewels courier):

  1. Free Shipping: for all orders.
  2. Receiving the order from collaborating shops in Athens and Piraeus after informing us, no charge.

b) Rest of Greece (with General Post Courier):

  1. Free Shipping: for all orders

c) Cyprus free shipping (with ELTA courier):

d) Shipping abroad to any other country with ELTA courier:

REFUNDS / CHANGES

Withdrawal

After receiving the product, the customer has the right of withdrawal under the conditions stipulated by the layout of consumer protection, namely fourteen (14) calendar days since receiving the product, returning the commodity in it’s initial condition. (The return costs are charged to the customer).

In that case, we are obliged to return within fourteen(14) calendar days since the withdrawal date, the payment given by the customer which is the worth of the product as well as the initial shipping costs(excluding any extra costs, if the customer had chosen a more expensive way of shipping than the normal, ex: express)
In the case that the product is accompanied by a gift, the gift also has to be returned, also in excellent condition as well as the forms that might accompany the gift.

Exceptions to the right of withdrawal:
Withdrawal cannot be allowed and refund is not permitted:
1) For special orders (personal jewelry made according to customer’s specifications or clearly personalized, On a request of agreement – order).
2) When the products have been modified at their quest of the customer.
3) Damage caused by product opening or misuse of the product, the responsibility lies solely on the customer.

Defective product

Aegean Jewels is making every effort to send you quality products in excellent condition, carefully packs the products you have selected and thoroughly checks your entire order before it is sent to you.
However, if you receive a product in a defective condition or the product you have received does not correspond to the product you have ordered, you must immediately send us an email to info@aegeanjewels.com or contact us at 6949196320 describing the problem and, if possible, enclosing a photograph of the product.
In order for a refund to be accepted, the alleged as wrong or defective product must not be used and be in its original excellent condition.

We will immediately replace or refund you in your bank account.
Shipping costs for returning products to our online store are charged to us if our customer sends them with our network of shipments using our store: FIS courier for shipments within Attica, General Post Office for shipping within Greece outside of Attiki and ELTA courier for countries abroad.

If the product is accompanied by a gift, the gift must be returned along with the product, also in excellent condition as well as the forms accompany it.

Cancel an order

An order may be canceled in the following cases:

  1. Before order completion, during the online ordering process you can automatically stop your order.
  2. If the online order has been completed but the product has not yet been shipped within thirty (30) calendar days, you may contact us at the information found on the “Contact Us” page of this website and your order will be canceled by us. REFUNDS / CHANGES

Withdrawal

After receiving the product, the customer has the right of withdrawal under the conditions stipulated by the layout of consumer protection, namely fourteen (14) calendar days since receiving the product, returning the commodity in it’s initial condition. (The return costs are charged to the customer).

In that case, we are obliged to return within fourteen(14) calendar days since the withdrawal date, the payment given by the customer which is the worth of the product as well as the initial shipping costs(excluding any extra costs, if the customer had chosen a more expensive way of shipping than the normal, ex: express)
In the case that the product is accompanied by a gift, the gift also has to be returned, also in excellent condition as well as the forms that might accompany the gift.

Exceptions to the right of withdrawal:
Withdrawal cannot be allowed and refund is not permitted:
1) For special orders (personal jewelry made according to customer’s specifications or clearly personalized, On a request of agreement – order).
2) When the products have been modified at their quest of the customer.
3) Damage caused by product opening or misuse of the product, the responsibility lies solely on the customer.

Defective product

Theodora’s Jewellery is making every effort to send you quality products in excellent condition, carefully packs the products you have selected and thoroughly checks your entire order before it is sent to you.
However, if you receive a product in a defective condition or the product you have received does not correspond to the product you have ordered, you must immediately send us an email to info@theodorajewellery.com or contact us at 2104513107 describing the problem and, if possible, enclosing a photograph of the product.
In order for a refund to be accepted, the alleged as wrong or defective product must not be used and be in its original excellent condition.

We will immediately replace or refund you in your bank account.
Shipping costs for returning products to our online store are charged to us if our customer sends them with our network of shipments using our store: FIS courier for shipments within Attica, General Post Office for shipping within Greece outside of Attiki and ELTA courier for countries abroad.

If the product is accompanied by a gift, the gift must be returned along with the product, also in excellent condition as well as the forms accompany it.

Cancel an order

An order may be canceled in the following cases:

  1. Before order completion, during the online ordering process you can automatically stop your order.
  2. If the online order has been completed but the product has not yet been shipped within thirty (30) calendar days, you may contact us at the information found on the “Contact Us” page of this website and your order will be canceled by us.